Brokers With Best Customer Service In The UK 2025
Whether you’re managing a growing portfolio or placing your first trade, fast, I know from my own experience that knowledgeable customer service can make or break your experience.
We reveal the brokers with the best customer service in the UK—based on response times, expertise, and real user satisfaction—so you can invest with confidence, not confusion.
Top UK Brokers For Customer Service
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In our thorough evaluation, Pepperstone's customer support proved swift, professional, and helpful through live chat, email, and phone. Agents provided knowledgeable and unscripted responses, even to technical queries. Multilingual support and prompt follow-ups make it a reliable choice for dedicated, time-sensitive traders.
Instruments Regulator Platforms CFDs, Forex, Currency Indices, Stocks, Indices, Commodities, ETFs, Crypto (only Pro clients), Spread Betting FCA, ASIC, CySEC, DFSA, CMA, BaFin, SCB MT4, MT5, cTrader, TradingView, AutoChartist, DupliTrade, Quantower Min. Deposit Min. Trade Leverage $0 0.01 Lots 1:30 (Retail), 1:500 (Pro) -
In our tests, XTB’s live chat and phone support were prompt, offering clear, practical guidance on niche features like cash interest. Accessing support via the app was easy. The service was professional and dependable, ideal for active, high-volume traders.
Instruments Regulator Platforms CFDs on shares, Indices, ETFs, Raw Materials, Forex currencies, cryptocurrencies, Real shares, Real ETFs FCA, CySEC, KNF, DFSA, FSC xStation Min. Deposit Min. Trade Leverage $0 0.01 Lots 1:30 -
FXCC’s live chat proved swift and efficient, providing clear responses to account and platform queries. Multilingual support is offered, and emails were answered within hours. Although less detailed on complex matters, the service remains reliable and consistent for trading requirements.
Instruments Regulator Platforms CFDs, Forex, Indices, Commodities, Crypto CySEC MT4, MT5 Min. Deposit Min. Trade Leverage $0 0.01 Lots 1:500 -
In our assessment, IC Markets offered 24/7 live chat with swift responses, typically in under a minute. Support agents demonstrated strong knowledge of platform features and account concerns, delivering clear, unscripted responses. Multilingual assistance was accessible, and email follow-ups were dependable, making it an excellent choice for traders active at all hours.
Instruments Regulator Platforms CFDs, Forex, Stocks, Indices, Commodities, Bonds, Futures, Crypto ASIC, CySEC, FSA, CMA MT4, MT5, cTrader, TradingView, TradingCentral, DupliTrade, Quantower Min. Deposit Min. Trade Leverage $200 0.01 Lots 1:30 (ASIC & CySEC), 1:500 (FSA), 1:1000 (Global) -
During our evaluation of Interactive Brokers, support proved professional and thorough, particularly via phone and secure messaging. Agents adeptly managed intricate trading and platform inquiries. Multilingual assistance is offered, albeit certain services are confined to specific regions. In summary, the service is strong and dependable, well-suited for active traders seeking precise, expert advice.
Instruments Regulator Platforms Stocks, Options, Futures, Forex, Funds, Bonds, ETFs, Mutual Funds, CFDs, Cryptocurrencies FCA, SEC, FINRA, CFTC, CBI, CIRO, SFC, MAS, MNB, FINMA, AFM Trader Workstation (TWS), IBKR Desktop, GlobalTrader, Mobile, Client Portal, AlgoTrader, OmniTrader, TradingView, eSignal, TradingCentral, ProRealTime, Quantower Min. Deposit Min. Trade Leverage $0 $100 1:50 -
In our support materials, IC Trading's live chat agents responded promptly and assisted effectively with account setup and platform navigation. Email follow-ups were swift, typically within one business day. Multilingual support is offered, though advanced trading queries received limited depth. Overall, the service was efficient and reliable for most traders.
Instruments Regulator Platforms CFDs, Forex, Stocks, Indices, Commodities, Bonds, Cryptos, Futures FSC MT4, MT5, cTrader, AutoChartist, TradingCentral Min. Deposit Min. Trade Leverage $200 0.01 Lots 1:500 -
When we evaluated Trade Nation, support agents answered promptly via live chat and email, providing clear and knowledgeable responses, even on platform details. Service remained reliable during UK and AU market hours. Multilingual support is available, with timely follow-ups, making it an excellent option for regular retail traders.
Instruments Regulator Platforms Forex, CFDs, Indices, Shares, Commodities, Futures, Bonds, Spread Betting, Cryptos (Bahamas Entity Only) FCA, ASIC, FSCA, SCB, FSA MT4 Min. Deposit Min. Trade Leverage $0 0.1 Lots 1:500 (entity dependent)
Pepperstone
XTB
FXCC
IC Markets
Interactive Brokers
IC Trading
Trade NationSafety Comparison
Compare how safe the Brokers With Best Customer Service In The UK 2025 are and what features they offer to protect traders.
| Broker | Trust Rating | FCA Regulated | Negative Balance Protection | Guaranteed Stop Loss | Segregated Accounts |
|---|---|---|---|---|---|
| Pepperstone | ✔ | ✔ | ✘ | ✔ | |
| XTB | ✔ | ✔ | ✔ | ✔ | |
| FXCC | ✘ | ✔ | ✘ | ✔ | |
| IC Markets | ✘ | ✔ | ✘ | ✔ | |
| Interactive Brokers | ✔ | ✔ | ✘ | ✔ | |
| IC Trading | ✘ | ✘ | ✘ | ✔ | |
| Trade Nation | ✔ | ✔ | ✘ | ✔ |
Payments Comparison
Compare which popular payment methods the Brokers With Best Customer Service In The UK 2025 support and whether they have trading accounts denominated in British Pounds (GBP).
| Broker | GBP Account | Debit Card | Credit Card | Neteller | Skrill | Apple Pay |
|---|---|---|---|---|---|---|
| Pepperstone | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| XTB | ✔ | ✔ | ✔ | ✔ | ✔ | ✘ |
| FXCC | ✔ | ✔ | ✔ | ✔ | ✔ | ✘ |
| IC Markets | ✔ | ✘ | ✔ | ✔ | ✔ | ✘ |
| Interactive Brokers | ✔ | ✔ | ✘ | ✘ | ✘ | ✘ |
| IC Trading | ✔ | ✔ | ✔ | ✔ | ✘ | ✘ |
| Trade Nation | ✔ | ✔ | ✔ | ✘ | ✔ | ✘ |
Mobile Trading Comparison
How good are the Brokers With Best Customer Service In The UK 2025 at mobile trading using apps or other mobile interfaces.
| Broker | Mobile Apps | iOS Rating | Android Rating | Smart Watch App |
|---|---|---|---|---|
| Pepperstone | iOS & Android | ✘ | ||
| XTB | iOS & Android | ✔ | ||
| FXCC | iOS & Android | ✘ | ||
| IC Markets | iOS & Android | ✘ | ||
| Interactive Brokers | iOS & Android | ✔ | ||
| IC Trading | iOS & Android | ✘ | ||
| Trade Nation | iOS & Android | ✘ |
Beginners Comparison
Are the Brokers With Best Customer Service In The UK 2025 good for beginner traders, that might want an affordable setup to get started, along with good support and educational resources?
| Broker | Demo Account | Minimum Deposit | Minimum Trade | Support Rating | Education Rating |
|---|---|---|---|---|---|
| Pepperstone | ✔ | $0 | 0.01 Lots | ||
| XTB | ✔ | $0 | 0.01 Lots | ||
| FXCC | ✔ | $0 | 0.01 Lots | ||
| IC Markets | ✔ | $200 | 0.01 Lots | ||
| Interactive Brokers | ✔ | $0 | $100 | ||
| IC Trading | ✔ | $200 | 0.01 Lots | ||
| Trade Nation | ✔ | $0 | 0.1 Lots |
Advanced Trading Comparison
Do the Brokers With Best Customer Service In The UK 2025 offer features that allow for more advanced trading strategies?
| Broker | Automated Trading | Pro Account | Leverage | VPS | AI | Low Latency | Extended Hours |
|---|---|---|---|---|---|---|---|
| Pepperstone | Expert Advisors (EAs) on MetaTrader | ✔ | 1:30 (Retail), 1:500 (Pro) | ✔ | ✘ | ✔ | ✘ |
| XTB | - | ✔ | 1:30 | ✘ | ✘ | ✔ | ✘ |
| FXCC | Expert Advisors (EAs) on MetaTrader | ✘ | 1:500 | ✔ | ✘ | ✔ | ✘ |
| IC Markets | Expert Advisors (EAs) on MetaTrader, cBots on cTrader, Myfxbook AutoTrade | ✘ | 1:30 (ASIC & CySEC), 1:500 (FSA), 1:1000 (Global) | ✔ | ✘ | ✔ | ✘ |
| Interactive Brokers | Capitalise.ai, TWS API | ✘ | 1:50 | ✘ | ✔ | ✔ | ✔ |
| IC Trading | Expert Advisors (EAs) on MetaTrader, cBots on cTrader | ✘ | 1:500 | ✔ | ✘ | ✔ | ✘ |
| Trade Nation | Expert Advisors (EAs) on MetaTrader | ✘ | 1:500 (entity dependent) | ✘ | ✘ | ✘ | ✘ |
Detailed Rating Comparison
Use this heatmap to compare our detailed ratings for all of the Brokers With Best Customer Service In The UK 2025.
| Broker | Trust | Platforms | Mobile | Assets | Fees | Accounts | Support | Research | Education |
|---|---|---|---|---|---|---|---|---|---|
| Pepperstone | |||||||||
| XTB | |||||||||
| FXCC | |||||||||
| IC Markets | |||||||||
| Interactive Brokers | |||||||||
| IC Trading | |||||||||
| Trade Nation |
Our Take On Pepperstone
"Pepperstone is a premier trading platform, providing tight spreads, swift execution, and sophisticated charting tools for seasoned traders. Beginners benefit from no minimum deposit, comprehensive learning materials, and outstanding 24/7 support."Tobias Robinson
Reviewer
Pros
- The award-winning customer support can be accessed through phone, email, or live chat. During tests, response times have consistently been under 5 minutes.
- Pepperstone now offers spread betting via TradingView, delivering a streamlined and tax-efficient trading experience with sophisticated analytical tools.
- Pepperstone offers rapid execution speeds of approximately 30ms, enabling swift order processing and execution, making it ideal for traders.
Cons
- Pepperstone's demo accounts expire after 30 days, which may not provide sufficient time to explore various platforms and evaluate trading strategies.
- Although its market range has improved, its crypto offerings remain limited compared to brokers specialising in this sector, lacking real coin investment options.
- Pepperstone doesn't offer cTrader Copy, a favoured feature for copying trades found in the cTrader platform, which is available on other platforms such as IC Markets. However, Pepperstone has launched its own user-friendly copy trading app.
Our Take On XTB
"XTB excels for novice traders with its superb xStation platform, minimal trading costs, no required deposit, and outstanding educational resources, many of which are fully integrated into the platform."
Pros
- The xStation platform stands out with its user-friendly design and intuitive tools, such as adaptable news feeds, sentiment heatmaps, and a trader calculator. These features streamline the learning process for new traders.
- XTB has increased interest rates on idle funds and introduced zero-fee ISAs for UK clients, offering a wide variety of markets.
- Setting up an XTB account is straightforward and fully online, requiring only a few minutes. This simplicity eases new traders into the world of trading.
Cons
- The research tools at XTB are commendable but have the potential to excel further. Enhancing them with access to top-tier third-party services like Autochartist, Trading Central, and TipRanks would significantly elevate their offering.
- XTB lacks a raw spread account, a feature increasingly offered by competitors such as Pepperstone. This omission might not satisfy traders seeking the most competitive spreads.
- XTB has stopped supporting MT4, restricting traders to its own platform, xStation. This decision may discourage experienced traders accustomed to using the MetaTrader suite.
Our Take On FXCC
"FXCC remains a top choice for forex traders, offering over 70 currency pairs, very tight spreads from 0.0 pips in tests, and high leverage up to 1:500 with the ECN XL account."
Pros
- The complimentary education section, featuring the 'Traders Corner' blog, provides a wide array of resources suitable for traders of all experience levels.
- FXCC has introduced MT5, which in our evaluations, mirrored the trading conditions of MT4 by offering swift execution, improved charting, and market depth tools.
- There are no limitations on short-term trading techniques such as trading and scalping.
Cons
- FXCC's exclusive MetaTrader platform is a limitation, especially when compared to more versatile options like AvaTrade, which offers five different platforms to cater to various trader needs.
- While the MetaTrader suite excels in technical analysis, its outdated design detracts from the overall trading experience, particularly when contrasted with contemporary platforms such as TradingView.
- Unaware traders might face steep withdrawal fees, such as a notable $45 for bank transfers.
Our Take On IC Markets
"IC Markets provides excellent pricing, swift execution, and easy deposits. With cutting-edge charting tools like TradingView and the Raw Trader Plus account, it continues to be a preferred option for intermediate and advanced traders."
Pros
- Access over 2,250 CFDs across diverse markets like forex, commodities, indices, shares, bonds, and cryptocurrencies. This variety enables traders to employ diversified strategies.
- As a well-regulated and reputable broker, IC Markets focuses on client safety and transparency to provide a dependable global trading experience.
- In 2025, IC Markets earned DayTrading.com's accolade for 'Best MT4/MT5 Broker' due to its top-tier MetaTrader integration. This achievement highlights the broker's continuous refinement over the years to enhance the platform experience.
Cons
- IC Markets provides metals and cryptocurrencies for trading through CFDs, though the selection is narrower compared to brokers such as eToro. This limits opportunities for traders focused on these asset classes.
- Certain withdrawal methods incur fees, including a $20 charge for wire transfers. These costs can reduce profits, particularly with frequent withdrawals.
- Although there are four top-tier third-party platforms available, the absence of in-house software or a trading app tailored for novice traders is notable.
Our Take On Interactive Brokers
"Interactive Brokers ranks highly for seasoned traders due to its robust charting platforms, live data, and bespoke layouts via the new IBKR Desktop app. Its competitive pricing and sophisticated order choices appeal to traders, and its wide equity options are industry-leading."
Pros
- A wide range of third-party research subscriptions, both free and paid, are available for traders. Additionally, by subscribing to Toggle AI, traders can receive commission rebates from IBKR.
- IBKR is a highly respected brokerage, regulated by top-tier authorities, ensuring the integrity and security of your trading account.
- While initially targeting seasoned traders, IBKR has recently widened its appeal by eliminating its $10,000 minimum deposit requirement.
Cons
- Support can be sluggish and frustrating. Tests reveal that you may face challenges reaching customer service quickly, which could result in delays in issue resolution.
- IBKR offers a variety of research tools, but their inconsistent placement across trading platforms and the 'Account Management' webpage creates a confusing experience for users.
- You are limited to a single active session per account, meaning you cannot use both your desktop programme and mobile app at the same time. This restriction can occasionally lead to a frustrating experience for traders.
Our Take On IC Trading
"IC Trading offers an ideal environment, featuring top-tier execution speeds of around 40 milliseconds, extensive liquidity, and advanced charting tools, perfect for scalpers, traders, and algorithmic traders."Christian Harris
Reviewer
Pros
- IC Trading provides exceptional flexibility, allowing traders to open as many as 10 live accounts and 20 demo accounts. This enables the management of distinct profiles for various activities, including manual and algorithmic trading.
- The streamlined digital account setup allows traders to commence trading swiftly, eliminating lengthy paperwork. Testing shows the process takes mere minutes.
- Trading Central and Autochartist provide valuable technical analysis and actionable ideas. These tools are readily available within the account area or on the cTrader platform.
Cons
- Unlike IC Markets, IC Trading lacks support for social trading via the IC Social app or the ZuluTrade platform.
- The educational materials require significant enhancement unless accessed via the IC Markets website. This limitation is particularly disadvantageous for beginners seeking a thorough learning experience, especially when compared to industry leaders such as eToro.
- Although IC Trading operates under the reputable IC Markets group, it is licensed by the FSC in Mauritius, a regulator known for its limited financial transparency and lack of robust safeguards.
Our Take On Trade Nation
"Trade Nation is ideal for novice traders seeking diverse markets on an easy-to-use platform. It offers no minimum deposit, complimentary funding options, and robust educational resources."
Pros
- The trading firm provides narrow spreads and a clear pricing structure.
- Beginners benefit from a modest initial deposit.
- Access a comprehensive selection of investments through leveraged CFDs, enabling both long and short strategies.
Cons
- Reduced legal safeguards with an offshore entity.
How Investing.co.uk Chose The Trading Brokers With The Best Customer Service
Our team conducted in-depth testing of customer support across the top brokers available to UK traders. Using multiple contact methods, including live chat and email, we assessed how each broker performed.
We evaluated key factors such as response speed, availability during UK trading hours, and the depth of trading knowledge shown by support staff. Each broker was challenged with realistic questions from our experts, who assigned support ratings.
Based on these customer support scores, we’ve ranked the best brokers for UK traders who need fast, reliable, and knowledgeable assistance.
How To Pick A Broker With Good Customer Service
- Customer service availability and accessibility are key indicators of a broker’s reliability, especially for beginners who may need guidance at unpredictable times. Markets operate across global time zones, and issues like withdrawal delays, order rejections, or account verification problems don’t always happen during standard business hours. So brokers offering 24/5 (minimum) support can help you act quickly and avoid financial setbacks. Multi-channel support ensures you can reach help in the way that suits the situation: live chat for real-time trade concerns, email for documentation queries, or in-app messaging for on-the-go assistance. Fast response time benchmarks—such as under 2 minutes for live chat—are crucial during market volatility or platform disruptions, where even short delays can affect outcomes.
- Knowledgeable and professional customer service is essential when choosing a broker, as beginner investors often rely on support staff to clarify complex issues like order execution failures, margin calls, or tax reporting requirements. Well-trained representatives should not only understand the broker’s platform but also explain key concepts like order types (market versus limit) and regulatory requirements under FCA guidelines. Poorly trained staff can lead to misinformation, delayed problem resolution, or costly errors—especially during high-pressure situations like earnings releases or volatile market conditions. Effective customer service doesn’t just answer questions; it helps you make faster, more informed decisions with reduced risk.
- Access to support in your native or preferred language, i.e. English, helps ensure you clearly understand critical topics like funding procedures, platform navigation, or regulatory disclosures, reducing the risk of costly misunderstandings. For UK-based traders, having support that understands UK tax rules and FCA regulations is essential. Suppose a broker’s team can’t communicate these concepts clearly or accurately in your language. In that case, it can delay resolution and erode trust—particularly during time-sensitive events like corporate actions or trading halts.
- User reviews and ratings offer valuable, real-world insight into a broker’s customer service beyond what’s promised on their website. Platforms like Trustpilot, Reddit, and our broker reviews often reveal patterns—such as frequent complaints about withdrawal delays, slow response times, or account lockouts during peak trading hours—that may not be obvious upfront. High satisfaction scores, consistent praise for fast issue resolution, and strong customer retention indicators can signal a broker’s reliability and service quality. These reviews can highlight how well a broker supports newcomers with clear guidance, timely help, and accessible communication during real trading situations.
- Personal account management adds a layer of tailored support that can be invaluable, especially for high-net-worth individuals or those with complex portfolios. Dedicated account managers offer proactive guidance on trade strategies, tax implications, and platform features, helping to navigate technical details like margin requirements or regulatory compliance. For beginners, brokers like eToro, that I use myself, provide onboarding sessions or educational training can accelerate learning by explaining key concepts such as order types, risk management, and account funding procedures. This personalised support reduces errors and builds confidence, ensuring smoother investing from the start.
- A straightforward and efficient complaint resolution process is vital because issues like trade errors, withdrawal delays, or account suspensions can significantly impact your investments. Brokers that follow FCA complaint handling standards ensure disputes are managed transparently, fairly, and within set timeframes—often resolving complaints within eight weeks. Fast resolution reduces financial risk and stress, while transparent communication helps you understand the steps being taken. Knowing that a broker handles complaints professionally adds an essential layer of trust and protection in case problems arise.
- Regulatory and protection standards ensure your investments and funds are safeguarded under strict rules set by the FCA. Brokers regulated by the FCA must follow transparent practices and offer coverage through the Financial Services Compensation Scheme (FSCS), which protects eligible clients up to £85,000 if the broker fails. Clear, easy-to-understand terms and conditions help avoid misunderstandings about fees, order execution, or withdrawal processes, reducing the risk of disputes. Choosing a regulated broker with strong protections provides peace of mind and a safety net in unpredictable market conditions.
I’ve found that good customer service goes beyond fast responses—it means having support that understands my questions clearly, provides practical solutions, and is available when unexpected issues arise. While no service is perfect, brokers that offer consistent, knowledgeable help can make a big difference in how comfortable and confident I feel as an investor.
What Makes Great Customer Service?
Excellent customer service in investing means responsive, technically competent support that ensures a smooth, secure, and efficient trading experience.
It involves multi-channel access—such as live chat, phone, email, or in-app messaging—with low response times (ideally under 2 minutes for chat and 24 hours for email).
High-quality service teams can handle a wide range of queries, from order execution issues and account verification delays to platform errors, margin requirements, or tax documentation.
A technically strong support team understands how to escalate platform-side issues to developers, can explain the impact of corporate actions on your holdings, and is trained in areas like instrument liquidity and regulatory obligations under the FCA.
For beginners, excellent service also includes explicit educational content, automated but accurate chatbot support, and transparent help articles that explain fees, order types, and risk management tools.
Ultimately, excellent customer service minimises downtime, improves platform trust, and empowers you to make confident, well-informed decisions.
IC Markets’ multilingual customer service team is available 24/7
Key Indicators Of Poor Customer Service
- Slow or unresponsive support: When brokers fail to meet industry-standard response times—such as under 2 minutes for live chat or within 24 hours for email—it can delay critical actions like order corrections or fund withdrawals. This lag is especially risky during volatile market periods, where even seconds can affect trade outcomes.
- Lack of knowledgeable staff: Support agents who cannot explain or troubleshoot issues related to order execution failures, margin calls, or regulatory compliance indicate insufficient training. This often leads to unresolved problems, increasing the risk of financial loss or account restrictions.
- Poor communication & transparency: Brokers that provide unclear or incomplete information about fee structures, slippage, or withdrawal processes create confusion and erode trust. A lack of transparency in complaint handling or dispute resolution—such as failing to follow FCA complaint standards—can leave you vulnerable to unresolved issues and financial risk.
In my extensive experience trading online, brokers who provide personalised account support and proactive guidance stand out the most.Having someone who understands my individual needs and can walk me through complex processes—whether it’s onboarding or platform navigation—makes all the difference, especially when I’m managing a growing portfolio.
Bottom Line
Choosing a broker with excellent customer service is essential for a smooth and confident investing experience, especially in the fast-moving UK market.
Top brokers combine fast, knowledgeable support with multi-channel accessibility, ensuring help is available whenever it’s needed.
Clear communication, regulatory compliance, and transparent dispute resolution further protect investors and build trust.
Ultimately, brokers with the best customer service empower both beginners and experienced traders to make informed decisions without unnecessary delays or confusion.