Brokers With Best Customer Service In The UK 2025
Whether you’re managing a growing portfolio or placing your first trade, fast, I know from my own experience that knowledgeable customer service can make or break your experience.
We reveal the brokers with the best customer service in the UK—based on response times, expertise, and real user satisfaction—so you can invest with confidence, not confusion.
Top UK Brokers For Customer Service
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In our thorough evaluation, Pepperstone's customer support proved swift, professional, and helpful through live chat, email, and phone. Agents provided knowledgeable and unscripted responses, even to technical queries. Multilingual support and prompt follow-ups make it a reliable choice for dedicated, time-sensitive traders.
Instruments Regulator Platforms CFDs, Forex, Currency Indices, Stocks, Indices, Commodities, ETFs, Crypto (only Pro clients), Spread Betting FCA, ASIC, CySEC, DFSA, CMA, BaFin, SCB MT4, MT5, cTrader, TradingView, AutoChartist, DupliTrade, Quantower Min. Deposit Min. Trade Leverage $0 0.01 Lots 1:30 (Retail), 1:500 (Pro) -
In our assessment, IC Markets offered 24/7 live chat with swift responses, typically in under a minute. Support agents demonstrated strong knowledge of platform features and account concerns, delivering clear, unscripted responses. Multilingual assistance was accessible, and email follow-ups were dependable, making it an excellent choice for traders active at all hours.
Instruments Regulator Platforms CFDs, Forex, Stocks, Indices, Commodities, Bonds, Futures, Crypto ASIC, CySEC, FSA, CMA MT4, MT5, cTrader, TradingView, TradingCentral, DupliTrade, Quantower Min. Deposit Min. Trade Leverage $200 0.01 Lots 1:30 (ASIC & CySEC), 1:500 (FSA), 1:1000 (Global) -
When trading with IG, we experienced prompt and professional support through phone, live chat, and email. Agents confidently addressed complex trading queries, especially with platform tools and risk settings. Multilingual assistance was available, and follow-ups were thorough. Service quality stayed high even during peak market hours, ideal for active, detail-focused traders.
Instruments Regulator Platforms CFDs, Forex, Stocks, Indices, Commodities, ETFs, Futures, Options, Crypto, Spread Betting FCA, ASIC, NFA, CFTC, DFSA, BaFin, MAS, FSCA, FINMA, CONSOB, AFM Web, ProRealTime, L2 Dealer, MT4, TradingView, AutoChartist, TradingCentral, ProRealTime Min. Deposit Min. Trade Leverage $0 0.01 Lots 1:30 (Retail), 1:222 (Pro) -
During our evaluation of FOREX.com, support agents stood out for their market expertise and clear, assured responses via live chat, phone, and email. Response times were swift, even during peak periods. Multilingual support is offered, and follow-ups were effectively managed—perfect for active traders requiring quick clarity, especially when handling positions in volatile markets.
Instruments Regulator Platforms Forex, CFDs, Stock CFDs, Indices, Commodities, Futures, Options, Crypto NFA, CFTC, CIRO, FCA, CYSEC, ASIC, SFC, FSA, MAS, CIMA WebTrader, Mobile, MT4, MT5, TradingView Min. Deposit Min. Trade Leverage $100 0.01 Lots 1:30 -
Fusion Markets offered rapid and efficient live chat assistance in our assessments, typically responding in under 30 seconds. The agents demonstrated expertise, particularly regarding account setup and platform concerns. Email responses landed within hours, showing excellent follow-up. Although support is mainly in English, its quality and promptness consistently impressed us over several interactions.
Instruments Regulator Platforms CFDs, Forex, Stocks, Indices, Commodities, Crypto ASIC, VFSC, FSA MT4, MT5, cTrader, TradingView, DupliTrade Min. Deposit Min. Trade Leverage $0 0.01 Lots 1:500 -
When we evaluated Trade Nation, support agents answered promptly via live chat and email, providing clear and knowledgeable responses, even on platform details. Service remained reliable during UK and AU market hours. Multilingual support is available, with timely follow-ups, making it an excellent option for regular retail traders.
Instruments Regulator Platforms Forex, CFDs, Indices, Shares, Commodities, Futures, Bonds, Spread Betting, Cryptos (Bahamas Entity Only) FCA, ASIC, FSCA, SCB, FSA MT4 Min. Deposit Min. Trade Leverage $0 0.1 Lots 1:500 (entity dependent) -
When testing Vantage, live chat impressed with prompt, helpful responses, addressing both simple and technical queries. Support operates 24/5 with multilingual options. Email follow-ups were prompt and clear. The service appeared professional and dependable, especially useful during swift trading sessions.
Instruments Regulator Platforms CFDs, Forex, Stocks, Indices, Commodities, ETFs, Bonds, Spread betting FCA, ASIC, FSCA, VFSC ProTrader, MT4, MT5, TradingView, DupliTrade Min. Deposit Min. Trade Leverage $50 0.01 Lots 1:30
Pepperstone
IC Markets
IG
Forex.com
Fusion Markets
Trade Nation
Vantage FXSafety Comparison
Compare how safe the Brokers With Best Customer Service In The UK 2025 are and what features they offer to protect traders.
| Broker | Trust Rating | FCA Regulated | Negative Balance Protection | Guaranteed Stop Loss | Segregated Accounts |
|---|---|---|---|---|---|
| Pepperstone | ✔ | ✔ | ✘ | ✔ | |
| IC Markets | ✘ | ✔ | ✘ | ✔ | |
| IG | ✔ | ✔ | ✔ | ✔ | |
| Forex.com | ✔ | ✔ | ✘ | ✘ | |
| Fusion Markets | ✘ | ✔ | ✘ | ✔ | |
| Trade Nation | ✔ | ✔ | ✘ | ✔ | |
| Vantage FX | ✔ | ✔ | ✘ | ✔ |
Payments Comparison
Compare which popular payment methods the Brokers With Best Customer Service In The UK 2025 support and whether they have trading accounts denominated in British Pounds (GBP).
| Broker | GBP Account | Debit Card | Credit Card | Neteller | Skrill | Apple Pay |
|---|---|---|---|---|---|---|
| Pepperstone | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| IC Markets | ✔ | ✘ | ✔ | ✔ | ✔ | ✘ |
| IG | ✔ | ✔ | ✔ | ✘ | ✘ | ✘ |
| Forex.com | ✔ | ✔ | ✔ | ✔ | ✔ | ✘ |
| Fusion Markets | ✔ | ✔ | ✔ | ✔ | ✔ | ✘ |
| Trade Nation | ✔ | ✔ | ✔ | ✘ | ✔ | ✘ |
| Vantage FX | ✔ | ✔ | ✔ | ✔ | ✔ | ✘ |
Mobile Trading Comparison
How good are the Brokers With Best Customer Service In The UK 2025 at mobile trading using apps or other mobile interfaces.
| Broker | Mobile Apps | iOS Rating | Android Rating | Smart Watch App |
|---|---|---|---|---|
| Pepperstone | iOS & Android | ✘ | ||
| IC Markets | iOS & Android | ✘ | ||
| IG | iOS & Android | ✔ | ||
| Forex.com | iOS & Android | ✘ | ||
| Fusion Markets | iOS & Android | ✘ | ||
| Trade Nation | iOS & Android | ✘ | ||
| Vantage FX | iOS & Android | ✘ |
Beginners Comparison
Are the Brokers With Best Customer Service In The UK 2025 good for beginner traders, that might want an affordable setup to get started, along with good support and educational resources?
| Broker | Demo Account | Minimum Deposit | Minimum Trade | Support Rating | Education Rating |
|---|---|---|---|---|---|
| Pepperstone | ✔ | $0 | 0.01 Lots | ||
| IC Markets | ✔ | $200 | 0.01 Lots | ||
| IG | ✔ | $0 | 0.01 Lots | ||
| Forex.com | ✔ | $100 | 0.01 Lots | ||
| Fusion Markets | ✔ | $0 | 0.01 Lots | ||
| Trade Nation | ✔ | $0 | 0.1 Lots | ||
| Vantage FX | ✔ | $50 | 0.01 Lots |
Advanced Trading Comparison
Do the Brokers With Best Customer Service In The UK 2025 offer features that allow for more advanced trading strategies?
| Broker | Automated Trading | Pro Account | Leverage | VPS | AI | Low Latency | Extended Hours |
|---|---|---|---|---|---|---|---|
| Pepperstone | Expert Advisors (EAs) on MetaTrader | ✔ | 1:30 (Retail), 1:500 (Pro) | ✔ | ✔ | ✔ | ✘ |
| IC Markets | Expert Advisors (EAs) on MetaTrader, cBots on cTrader, Myfxbook AutoTrade | ✘ | 1:30 (ASIC & CySEC), 1:500 (FSA), 1:1000 (Global) | ✔ | ✘ | ✔ | ✘ |
| IG | Expert Advisors (EAs) on MetaTrader, build your own on ProRealTime | ✔ | 1:30 (Retail), 1:222 (Pro) | ✔ | ✘ | ✔ | ✔ |
| Forex.com | Expert Advisors (EAs) on MetaTrader | ✘ | 1:30 | ✔ | ✔ | ✔ | ✘ |
| Fusion Markets | Expert Advisors (EAs) on MetaTrader, cBots on cTrader | ✘ | 1:500 | ✔ | ✘ | ✔ | ✘ |
| Trade Nation | Expert Advisors (EAs) on MetaTrader | ✘ | 1:500 (entity dependent) | ✘ | ✘ | ✘ | ✘ |
| Vantage FX | Myfxbook AutoTrade, Expert Advisors (EAs) on MetaTrader | ✘ | 1:30 | ✔ | ✘ | ✘ | ✘ |
Detailed Rating Comparison
Use this heatmap to compare our detailed ratings for all of the Brokers With Best Customer Service In The UK 2025.
| Broker | Trust | Platforms | Mobile | Assets | Fees | Accounts | Support | Research | Education |
|---|---|---|---|---|---|---|---|---|---|
| Pepperstone | |||||||||
| IC Markets | |||||||||
| IG | |||||||||
| Forex.com | |||||||||
| Fusion Markets | |||||||||
| Trade Nation | |||||||||
| Vantage FX |
Our Take On Pepperstone
"Pepperstone is a premier trading platform, providing tight spreads, swift execution, and sophisticated charting tools for seasoned traders. Beginners benefit from no minimum deposit, comprehensive learning materials, and outstanding 24/7 support."Tobias Robinson
Reviewer
Pros
- Pepperstone presents itself as an economical choice for traders, offering spreads as low as 0.0 in its Razor account. The Active Trader programme provides rebates up to 30% on indices and commodities, plus $3 per lot on forex.
- Pepperstone offers rapid execution speeds of approximately 30ms, enabling swift order processing and execution, making it ideal for traders.
- The award-winning customer support can be accessed through phone, email, or live chat. During tests, response times have consistently been under 5 minutes.
Cons
- Although its market range has improved, its crypto offerings remain limited compared to brokers specialising in this sector, lacking real coin investment options.
- Pepperstone's demo accounts expire after 30 days, which may not provide sufficient time to explore various platforms and evaluate trading strategies.
- Pepperstone doesn't offer cTrader Copy, a favoured feature for copying trades found in the cTrader platform, which is available on other platforms such as IC Markets. However, Pepperstone has launched its own user-friendly copy trading app.
Our Take On IC Markets
"IC Markets provides excellent pricing, swift execution, and easy deposits. With cutting-edge charting tools like TradingView and the Raw Trader Plus account, it continues to be a preferred option for intermediate and advanced traders."
Pros
- IC Markets provides some of the industry's narrowest spreads, offering 0.0-pip spreads on major currency pairs. This makes it an extremely cost-effective choice for traders.
- As a well-regulated and reputable broker, IC Markets focuses on client safety and transparency to provide a dependable global trading experience.
- Access over 2,250 CFDs across diverse markets like forex, commodities, indices, shares, bonds, and cryptocurrencies. This variety enables traders to employ diversified strategies.
Cons
- IC Markets provides metals and cryptocurrencies for trading through CFDs, though the selection is narrower compared to brokers such as eToro. This limits opportunities for traders focused on these asset classes.
- Interest is not paid on idle cash, a feature gaining popularity with alternatives such as Interactive Brokers.
- Although there are four top-tier third-party platforms available, the absence of in-house software or a trading app tailored for novice traders is notable.
Our Take On IG
"IG offers a complete package with an intuitive online platform, top-tier beginner education, advanced charting tools through its TradingView integration, real-time data, and swift execution for seasoned traders."
Pros
- IG provides a wide range of professional and engaging educational materials, such as webinars, articles, and analyses, tailored for traders.
- As a seasoned broker, IG adheres to stringent regulatory standards across various regions, ensuring significant trust.
- The IG app provides an excellent mobile trading experience with an intuitive design, earning it the Runner Up position in our 'Best Trading App' award.
Cons
- IG has ended its swap-free account, diminishing its attractiveness to Islamic traders.
- Beginners may find IG's fees complicated, as they vary depending on the trades or services. This could cause confusion and unexpected costs.
- Based on tests, stock and CFD spreads remain less competitive than the lowest-cost brokers, such as CMC Markets.
Our Take On Forex.com
"FOREX.com excels in serving traders of all levels, offering more than 80 currency pairs, spreads starting at 0.0 pips, and competitive commissions. Its robust charting platforms provide over 100 technical indicators and comprehensive research tools."
Pros
- FOREX.com provides top-tier forex rates beginning at 0.0 pips, along with attractive cashback rebates up to 15% for dedicated traders.
- With more than two decades of expertise, strong regulatory governance, and numerous accolades, including a second-place finish in our 'Best Forex Broker' awards, FOREX.com is globally renowned as a reliable trading platform.
- The in-house Web Trader remains a standout platform, excellently crafted for budding traders. It features a sleek design and offers more than 80 technical indicators for thorough market analysis.
Cons
- Demo accounts are typically limited to 90 days, hindering effective strategy testing.
- FOREX.com's MT4 platform provides around 600 instruments, a notable reduction compared to the more than 5,500 options on its other platforms.
- US clients are not protected against negative balances, which means you could end up owing more than your initial deposit.
Our Take On Fusion Markets
"Fusion Markets offers forex traders competitive pricing with minimal spreads, low commissions, and new TradingView integration. It is an excellent choice, especially for Australian traders, given its base and regulation by ASIC."
Pros
- The selection of charting platforms and social trading features is outstanding. Options like MT4, MT5, cTrader, and the newer TradingView meet diverse trader preferences.
- Fusion Markets provides exceptional support, characterised by rapid, friendly, and efficient responses. Unlike other platforms, it doesn't utilise automated chatbots, ensuring traders experience a seamless interaction.
- With an average execution speed of approximately 37 milliseconds, traders can secure optimal prices more effectively, outpacing many competitors in rapidly changing markets.
Cons
- Fusion Market falls short compared to competitors like IG in education, offering few guides and live video sessions for enhancing trader skills.
- Unlike AvaTrade, there is no specialised trading platform or app tailored for beginners, which is a significant disadvantage.
- Traders from outside Australia need to register with loosely regulated international firms that offer limited protection, lacking both safeguards and negative balance protection.
Our Take On Trade Nation
"Trade Nation is ideal for novice traders seeking diverse markets on an easy-to-use platform. It offers no minimum deposit, complimentary funding options, and robust educational resources."
Pros
- Beginners benefit from a modest initial deposit.
- Trade Nation, a highly regarded and well-regulated broker, was formerly known as Core Spreads.
- The trading firm provides narrow spreads and a clear pricing structure.
Cons
- Reduced legal safeguards with an offshore entity.
Our Take On Vantage FX
"Vantage is an ideal choice for CFD traders looking for a well-regulated broker with access to the dependable MetaTrader platforms. With a swift sign-up process and a minimum deposit of $50, starting trading is simple and fast."
Pros
- Hedging and scalping strategies are fully permitted without any short-term restrictions.
- The trading software suite is outstanding, featuring the acclaimed MT4 and MT5 platforms.
- Vantage addresses the needs of passive investors through user-friendly social trading on ZuluTrade and Myfxbook.
Cons
- It's unfortunate that some clients must register with the offshore firm, which provides reduced regulatory safeguards.
- To access optimal trading conditions, a substantial deposit of $10,000 is required. This includes a commission of $1.50 per transaction per side.
- Regrettably, cryptocurrencies are accessible solely to clients in Australia.
How Investing.co.uk Chose The Trading Brokers With The Best Customer Service
Our team conducted in-depth testing of customer support across the top brokers available to UK traders. Using multiple contact methods, including live chat and email, we assessed how each broker performed.
We evaluated key factors such as response speed, availability during UK trading hours, and the depth of trading knowledge shown by support staff. Each broker was challenged with realistic questions from our experts, who assigned support ratings.
Based on these customer support scores, we’ve ranked the best brokers for UK traders who need fast, reliable, and knowledgeable assistance.
How To Pick A Broker With Good Customer Service
- Customer service availability and accessibility are key indicators of a broker’s reliability, especially for beginners who may need guidance at unpredictable times. Markets operate across global time zones, and issues like withdrawal delays, order rejections, or account verification problems don’t always happen during standard business hours. So brokers offering 24/5 (minimum) support can help you act quickly and avoid financial setbacks. Multi-channel support ensures you can reach help in the way that suits the situation: live chat for real-time trade concerns, email for documentation queries, or in-app messaging for on-the-go assistance. Fast response time benchmarks—such as under 2 minutes for live chat—are crucial during market volatility or platform disruptions, where even short delays can affect outcomes.
- Knowledgeable and professional customer service is essential when choosing a broker, as beginner investors often rely on support staff to clarify complex issues like order execution failures, margin calls, or tax reporting requirements. Well-trained representatives should not only understand the broker’s platform but also explain key concepts like order types (market versus limit) and regulatory requirements under FCA guidelines. Poorly trained staff can lead to misinformation, delayed problem resolution, or costly errors—especially during high-pressure situations like earnings releases or volatile market conditions. Effective customer service doesn’t just answer questions; it helps you make faster, more informed decisions with reduced risk.
- Access to support in your native or preferred language, i.e. English, helps ensure you clearly understand critical topics like funding procedures, platform navigation, or regulatory disclosures, reducing the risk of costly misunderstandings. For UK-based traders, having support that understands UK tax rules and FCA regulations is essential. Suppose a broker’s team can’t communicate these concepts clearly or accurately in your language. In that case, it can delay resolution and erode trust—particularly during time-sensitive events like corporate actions or trading halts.
- User reviews and ratings offer valuable, real-world insight into a broker’s customer service beyond what’s promised on their website. Platforms like Trustpilot, Reddit, and our broker reviews often reveal patterns—such as frequent complaints about withdrawal delays, slow response times, or account lockouts during peak trading hours—that may not be obvious upfront. High satisfaction scores, consistent praise for fast issue resolution, and strong customer retention indicators can signal a broker’s reliability and service quality. These reviews can highlight how well a broker supports newcomers with clear guidance, timely help, and accessible communication during real trading situations.
- Personal account management adds a layer of tailored support that can be invaluable, especially for high-net-worth individuals or those with complex portfolios. Dedicated account managers offer proactive guidance on trade strategies, tax implications, and platform features, helping to navigate technical details like margin requirements or regulatory compliance. For beginners, brokers like eToro, that I use myself, provide onboarding sessions or educational training can accelerate learning by explaining key concepts such as order types, risk management, and account funding procedures. This personalised support reduces errors and builds confidence, ensuring smoother investing from the start.
- A straightforward and efficient complaint resolution process is vital because issues like trade errors, withdrawal delays, or account suspensions can significantly impact your investments. Brokers that follow FCA complaint handling standards ensure disputes are managed transparently, fairly, and within set timeframes—often resolving complaints within eight weeks. Fast resolution reduces financial risk and stress, while transparent communication helps you understand the steps being taken. Knowing that a broker handles complaints professionally adds an essential layer of trust and protection in case problems arise.
- Regulatory and protection standards ensure your investments and funds are safeguarded under strict rules set by the FCA. Brokers regulated by the FCA must follow transparent practices and offer coverage through the Financial Services Compensation Scheme (FSCS), which protects eligible clients up to £85,000 if the broker fails. Clear, easy-to-understand terms and conditions help avoid misunderstandings about fees, order execution, or withdrawal processes, reducing the risk of disputes. Choosing a regulated broker with strong protections provides peace of mind and a safety net in unpredictable market conditions.
I’ve found that good customer service goes beyond fast responses—it means having support that understands my questions clearly, provides practical solutions, and is available when unexpected issues arise. While no service is perfect, brokers that offer consistent, knowledgeable help can make a big difference in how comfortable and confident I feel as an investor.
What Makes Great Customer Service?
Excellent customer service in investing means responsive, technically competent support that ensures a smooth, secure, and efficient trading experience.
It involves multi-channel access—such as live chat, phone, email, or in-app messaging—with low response times (ideally under 2 minutes for chat and 24 hours for email).
High-quality service teams can handle a wide range of queries, from order execution issues and account verification delays to platform errors, margin requirements, or tax documentation.
A technically strong support team understands how to escalate platform-side issues to developers, can explain the impact of corporate actions on your holdings, and is trained in areas like instrument liquidity and regulatory obligations under the FCA.
For beginners, excellent service also includes explicit educational content, automated but accurate chatbot support, and transparent help articles that explain fees, order types, and risk management tools.
Ultimately, excellent customer service minimises downtime, improves platform trust, and empowers you to make confident, well-informed decisions.
IC Markets’ multilingual customer service team is available 24/7
Key Indicators Of Poor Customer Service
- Slow or unresponsive support: When brokers fail to meet industry-standard response times—such as under 2 minutes for live chat or within 24 hours for email—it can delay critical actions like order corrections or fund withdrawals. This lag is especially risky during volatile market periods, where even seconds can affect trade outcomes.
- Lack of knowledgeable staff: Support agents who cannot explain or troubleshoot issues related to order execution failures, margin calls, or regulatory compliance indicate insufficient training. This often leads to unresolved problems, increasing the risk of financial loss or account restrictions.
- Poor communication & transparency: Brokers that provide unclear or incomplete information about fee structures, slippage, or withdrawal processes create confusion and erode trust. A lack of transparency in complaint handling or dispute resolution—such as failing to follow FCA complaint standards—can leave you vulnerable to unresolved issues and financial risk.
In my extensive experience trading online, brokers who provide personalised account support and proactive guidance stand out the most.Having someone who understands my individual needs and can walk me through complex processes—whether it’s onboarding or platform navigation—makes all the difference, especially when I’m managing a growing portfolio.
Bottom Line
Choosing a broker with excellent customer service is essential for a smooth and confident investing experience, especially in the fast-moving UK market.
Top brokers combine fast, knowledgeable support with multi-channel accessibility, ensuring help is available whenever it’s needed.
Clear communication, regulatory compliance, and transparent dispute resolution further protect investors and build trust.
Ultimately, brokers with the best customer service empower both beginners and experienced traders to make informed decisions without unnecessary delays or confusion.